Privacy Policy

Web Site Privacy Policy

 

This Web site has implemented security measures to help protectagainst the loss, misuse, or alteration of information under ourcontrol. These measures include encryption of data using the SecureSocket Layer (SSL) system and using a secured messaging service when wesend you personal information electronically. Despite these measures,we cannot guarantee the confidentiality of any communication or materialtransmitted to or from us via this Web site by Internet or e-mail. Youmay also contact us at the mailing address or telephone number listed in the " Questions or Concerns?" section at the end of this Privacy Policy.

 

Revisions to the Privacy Policy

 

We may revise this Privacy Policy from time to time as we add newfeatures or as laws change that may affect our services. If we makematerial changes to our Privacy Policy, we will post notice of this facton our Web site. Any revised Privacy Policy will apply to bothinformation we already have about you at the time of the change and anypersonal information created or received after the change takes effect. We include a version number on this Privacy Policy consisting of the date (month, day, and year) it was last revised.

 

We encourage you to reread our Privacy Policy periodically to see if there have been any changes in our policies that may affect you.

 

User Data

 

Sterling Reimbursement Solutions routinely gathers data on Web siteactivity, such as how many people visit the site, the pages they visit,where they come from, how long they stay on the site, etc. The data iscollected on an aggregate, anonymous basis, which means that nopersonally identifiable information is associated with the data. Thedata helps us improve site content and usage and is not shared with other organizations for their independent use.

 

Collecting and Using Personal Information

 

Except as disclosed in this Privacy Policy, we do not collect anyidentifiable information about visitors to this site or our customerswho use this site. Our policies, sources, and uses of information are outlined in Sections 1 through 5 below:

 

1. Navigational Information and Web Logs

 

If you browse through this Web site to read, print, or downloadinformation, navigational information will be collected. We maintainstandard Web logs that record data about all visitors and customers whouse this site and this information may be stored. These logs maycontain information such as the following: the Internet domain fromwhich you accessed the site (such as lava.net, aol.com, etc.); the IPaddress which is automatically assigned to your computer when you accessthe Internet and which may be identifiable; the type of browser andoperating system you use; the date and time you visited the site; thepages you viewed on the site; and the address of any Web site you mayhave linked from. If you sign on to this Web site to use its securedfeatures, our Web logs will also contain an individual identifier and show the services you have accessed.

 

All Web logs are stored securely and may only be accessed by Sterling Reimbursement Solutions employees or designees who need the informationfor a specific purpose. Sterling Reimbursement Solutions uses Web loginformation to help us design our site, to identify popular features, toresolve user, hardware, and software problems, and to make the site more useful to visitors.

 

2. Cookies

 

We may place Internet "cookies" on the computer hard drives ofvisitors to this Web site. Information we obtain from these cookieshelps us to tailor our site to be more helpful and efficient for ourvisitors. The cookie consists of a unique identifier that does not contain personal information about you.

 

You may have software on your computer that allows you to decline ordeactivate Internet cookies. If you choose to use such software, somefeatures of this site may not work properly for you. More informationabout cookies, including how to remove them from your hard drive, may be available on other Web sites or from your Internet service provider.

 

3. E-mail and Other Transactions

 

If you provide us with your e-mail address while using this Web site,your e-mail address is never used for any purposes other than to respondto inquiries you have sent us or communicate with you about the services and products provided by Sterling Reimbursement Solutions.

 

Even if you have given us permission to send e-mails to you, you mayrevoke that permission at any time by following the "unsubscribe" instructions at the bottom of any e-mail you receive from us.

 

Comments or questions sent to us using e-mail or secure messagingforms will be shared with Sterling Reimbursement Solutions staff and otherprofessionals who may be able to address your concerns. We will archiveyour messages once we have made our best effort to provide you with a complete and satisfactory response.

 

Some of our services interact directly with other Sterling Reimbursement Solutions data systems. Data about your transaction may be storedin these systems and available to people who test and support these systems.

 

If you register as a member to use protected features on our Website, you may be given an opportunity to receive e-mails about differenttypes of Sterling Reimbursement Solutions products, services,announcements, and updates. You may change your member preferences by contacting us.

 

4. Surveys and Evaluations

 

We will periodically ask users to complete surveys about theirexperiences with features of our Web site. Our surveys ask visitors fordemographic information such as age, gender, and education. We use thissurvey information for evaluative and quality improvement purposes,including helping Sterling Reimbursement Solutions improve information andservices offered through this Web site. In addition, users who givefeedback may be individually contacted for follow-up due to concernsraised during the course of our evaluation of the information they haveprovided. Demographic information and Web log data may be stored for future research and evaluation.

 

5. Disclosures

 

We may disclose personal information about you to persons performingaudit, legal, operational, or other services for us. Whenever feasible,we will use information which does not identify you for theseactivities. Information disclosed to vendors or contractors foroperational purposes may not be re-disclosed to others by such vendors or contractors.

 

We may disclose personal information when required to do so by asubpoena, court order, or search warrant. We may disclose personalinformation if we deem it appropriate to protect the safety of anindividual, or in connection with an investigation related to publicsafety, or to report an activity that appears to be in violation of law.We may disclose personal information to protect the security and reliability of this site and to take precautions against liability.

 

Questions or Concerns?

 

If you have any questions about this Privacy Policy, our otherpolicies and practices concerning this site, your rights under this Privacy Policy, or your dealings with this Sterling Reimbursement Solutions Web site, please contact us.